Defining Communications and Web-Based Service Requirements

Defining and prioritizing your communications and web-based service requirements is essential in any procurement process.

Look for areas where you would like to improve customer satisfaction, process efficiency, reduce expenditure, and increase revenue.

Assessing Requirements

  • Assess your messaging services requirements.
  • Refresh your web or mobile presence.
  • Ensure you're taking advantage of the latest conferencing offerings.
  • Is your Internet affecting your productivity?
  • Is there an advantage to moving your telephony to the cloud?
  • Does your phone system need updating?
  • What is the advantage of moving to a virtual environment?
  • Are you an SME that is investigating managed IT services?

Having defined and prioritized your communications and web-based service requirements, you now need to do your research.

You can research to find ideas, applications, and solutions that will improve customer satisfaction, efficiency, expenditure, and revenue.

Examples:

  • Email to SMS, Email to Fax, Email to Voice.
  • IoT SMS, foreign language translation via SMS.
  • Refresh your web site, build a mobile app, use specialist tools to improve your online presence.
  • Find a customized feature-rich event conferencing service. Reduce conference costs.
  • Professionally implement the nbn.
  • Move your organization to a hosted VoIP service.
  • Update your on-premise phone system to increase productivity.

Cost Reduction and Security Improvement

  • Reduce the cost of your IT.
  • Improve the security and maintenance of your IT environment.

Now that you know what you’re looking for in a service provider, you can choose from multiple providers who have been vetted to provide:

  • Customer first quality,
  • A customer service culture that displays respect and transparency for all,
  • An ethical outlook where honesty and integrity are fundamental and part of the corporate DNA.

With multiple service providers on the CommsCloud Network, you can compare service offerings and prices to get the best match for your requirements.

This is where you can see the paperwork and assess the terms so you can make a fully informed decision.

Meeting Your Preferred Service Provider

  • Select and meet your preferred service provider.
  • Enjoy the security of 3rd party oversight for service implementation, ongoing service quality, and optional invoice management.

As part of CommsCloud's culture of social responsibility, we support local charities with the help of service providers on our panel.

The Shepherd Centre

The Shepherd Centre is a non-profit organization that helps children with hearing loss and their families. CommsCloud, with the help of Metarouge, developed the FLI-P Check, an online mobile tool that can help check the hearing of children at an early age and determine if they may need further advice or a hearing check.

CommsCloud is 100% Australian-owned, providing Virtual Procurement Services and access to the Communications Service Provider Marketplace for on-demand and cloud-based providers and their associated services. With access to multiple independent vendors, you are assured that most requirements and budgets are catered for.

Testimonials

Louise Ford, CEO Engage Australia

CommsCloud has been instrumental in managing our applications to become an approved provider for State Governments and has led successful Government tender submissions. They have an excellent understanding of technology and can position appropriate solutions with clients.

Tony Raines, IT Manager Mackay Sugar

CommsCloud provides us with messaging out of SAP, bulk SMS, and faxing services. It’s great we can do this all from Outlook. We moved to CommsCloud mainly because of price but have been impressed with the speed of the service and their customer support. They are always quick to respond and follow up on any issues. I would recommend CommsCloud to any organization looking for a similar service.